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Light & Heat

Dell Customer Stories at Scale, well told

services

Partner with Light & Heat

Quality

Beautiful Stories Well Told

  • Stories you and your customers are proud to share!
  • Obsessive attention to the details
  • Carefully curated stock & b-roll for stories tailored to each customer, not to cover our edits!

Scale

Efficient Team & Systems

  • “Record timing!” Fast turnaround at scale, with consistent quality control
  • Reduce cycles. Send v1 to customer for approval
  • Knowledge of Dell products & the unique needs of BUs

Cost

Always Affordable

  • Our unique skill sets and systems enable us to offer the most competitive rates you will find anywhere!
services

VIP Reviews

Microphone, computer us or call center consultant networking, talking or speaking of a financial lo.
Live Edits Sometimes it's just easier to pick up the phone
  • See your changes in real time
  • Or add comments in the review platform
  • All your stories in one place

Project Management

Microsoft Teams We adapt to use your system
  • Everything in one place!
  • Instantly see the status of every story
  • Clear due dates
  • NO MORE emails
  • NO MORE bookmarked review links
  • NO MORE scrambling for files

Smarter, Not Harder

Working from my home office.
Easier We cater to you
  • Always adapting to streamline
remote

Capturing Stories

Story Development

  • Background research on customers, including pre-interviews as needed.
  • Custom-built AI to craft compelling 2-minute narratives before we ever roll cameras.
  • Delivered as a Creative Brief & Interview Guide.

Dell Tech World

  • Starting with EMC nearly 15 years ago, we've been capturing stories at Dell Tech World since before it was Dell Tech World!
  • In partnership with Pair Design, we developed sound-proof booths to capture interviews.
  • From recording to final edit, we've told 150+ stories from DTW.

FireCrew

  • On-site shoots worldwide, produced remotely by L&H.
  • We manage everything for you!
  • Streamed feeds for remote interviewing via Zoom, including live translators.
  • Shoot original b-roll, not stock.
  • No travel. Available globally.
  • Starting at $5,000

FireCam

  • Developed for Dell during the pandemic, the 6K FireCam enables remote interviews without any crew, while maintaining the look of an on-site interview!
  • Customer can record in the comfort of their own home or office.
  • Starting at $2,000
remote
remote

Editing Stories

2m Hero + 30s Social

  • Stories distilled into a punchy 2 minutes
  • + 30s highlight clip for social
  • + Accessibility versions
  • Starting at $3,000

Text-Only Videos

  • Creative options to create a customer story without a recorded interview
  • Dynamic, text-driven stories
  • Starting at $1,500

The Sky’s the Limit!

  • Animated explainers
  • 3D product renders
  • Keynote openers
  • Brainstorm possibilities
remote

Case Studies

Seismic turned to Light & Heat to up-level the quality and turnaround time of their customer stories.

Oct 7-10

SHIFT Conference

Record interviews over 3 days

Oct 28

1st Story Delivered

2 weeks after conference

Nov 6

1st Story Customer Approved

3 1/2 weeks after recording

Nov 21

All 11 Stories Delivered

6 weeks after recording

Dell turned to Light & Heat to show how Republic Airways relies on Dell to keep their planes flying.
Scripted, shot, and edited by Light & Heat, this story became a hallmark for Dell Blue as a prime example of how to tell Dell stories.

Our Work

Our Work

Our Work

GLOBAL VIDEO PRODUCTION FROM THE PACIFIC NORTHWEST

Let us know how we can serve you.

GET IN TOUCH

Location: Woodland, WA

Phone: (323) 375-4062

Email: contact@lightandheat.net

WRITE US